Terms & Conditions
Please read the following important terms and conditions of booking before you make any bookings with us as they set out your respective rights and obligations. Please also check that they contain everything you want and nothing that you are not willing to agree to.
This contract sets out:
your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.
In this contract:
‘We’, ‘us’ or ‘our’ means Travelling the Fairways Limited; and
‘You’ or ‘your’ means the person corresponding with us to make bookings with us.
If you don't understand any of this contract and want to talk to us about it, please contact us by:
email at email@example.com (emails will be responded to between the hours of 9am and 5pm UK time Monday to Friday ); or
Telephone on +44 (0) 1334 460789 (St Andrew's office), +353 (0) 1 6770554 (Dublin office) or, if calling from within the USA or Canada, our free phone number is 1-800-414-8519.
Who are we?
We are Travelling the Fairways Limited, a company registered in Scotland under company number: SC498009.
Our registered office is at: 31 Largo Road 1st floor, St. Andrew’s, Fife KY16 8NJ.
Our VAT number is: 212659125
We are Travelling the Fairways Limited, a company registered in the Republic of Ireland under company number: 207290.
Our registered office is at: 41 Percy Place, Ballsbridge, Dublin 4, Ireland.
Our VAT number is: 8207290J
We act as an agent on behalf of the supplier(s) of your golf tour (e.g. a tour operator). These terms and conditions of booking apply to agency booking(s) we make on your behalf and to linked travel arrangements (where different types of travel services are booked for the same trip).
The details of this contract will not be filed with any relevant authority by us.
1.1 If you make a booking with us, you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.
1.3 When making any bookings you also agree to be legally bound by:
(a) our website terms and conditions and any documents referred to in them;
(b) extra terms which may add to, or replace some of, this contract. This may happen for e.g. security, legal or regulatory reasons. We
will contact you to let you know if we intend to do this by giving you one month's notice; and
(c) specific terms which apply to certain services. If you want to see these specific terms, please request details from us prior to
completion of the booking process.
All of the above documents form part of this contract as though set out in full here.
2 Your privacy and personal information
2.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with
information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or
complaint about the use of your personal information.
3 Booking your golf tour with us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 By making a booking, you, as the first named person on the booking agree on behalf of all persons detailed on the booking that:
(a) you have read these terms and conditions of booking and any other written information we have brought to your attention before
the booking was confirmed, and you have the authority to, and agree to be bound by them; and
(b) you are over 18 years of age, where placing an order for services with age restrictions, declare that you and all persons detailed in
the booking are of the appropriate age to purchase those services.
3.3 The following information will be required to confirm your booking:
(a) full name and contact email or mailing address of each of the persons detailed in the booking;
(b) details of any golf club of which you and persons detailed in your booking are members of and proof of handicap (you should ensure
that all persons detailed on the booking are able to provide proof of their handicap on the trip); and
(c) accurate details of the number of persons detailed in your booking who will play each day.
3.4 You must conform your booking with us in writing either by email or by fax. Please read and check your quote carefully before making your
booking. If you need to correct any errors or clarify anything you can do so before making your booking.
3.5 When you make your booking at the end of the booking process (e.g. when you have confirmed that you have read these terms and
conditions of booking and have agreed that the itinerary is correct), we will acknowledge it by email. This acknowledgement does not,
however, mean that your booking has been accepted.
3.6 We may contact you to say that we do not accept your booking. This is typically for the following reasons:
(a) the supplier cannot provide the services (this may be because, for example, they no longer have availability);
(b) we cannot authorise your payment; or
(c) there has been a mistake on the pricing or description of the booking in the quote.
3.7 We will only accept your booking when we email you to confirm this (Confirmation Email). At this point, a legally binding contract will be in
place between you and us.
3.8 If you are under the age of 18 you may not make any bookings with us.
3.9 By making a booking, you, as the first named person on the booking, does so on behalf of all persons detailed in your booking and you will
also be responsible for full payment being made to us.
3.10 Unless otherwise stated in your quote, upon making your booking, we require a deposit of 40% of the total cost of the golf tour.
3.11 If the booking is made within 90 days of the date of the commencement of the golf tour, we require full pre-payment to be made at the
time of booking.
4 Changes and cancellations by you
4.1 You have the right to cancel this contract within 14 days of confirming your golf tour in writing without giving any reason. However, you do
not have the right to cancel if you commence your golf tour during the 14 day cancellation period.
4.2 The cancellation period will expire after 14 days from the day of the conclusion of the contract.
4.3 The charges payable to you upon cancellation by you shall be determined by the travel package price less the value of the expenses saved
by us and less any income gained by us from alternative deployment of the golf tour. We have determined the following rates, taking into
account the period between the notice of cancellation and the commencement of the golf tour, as well as expected cost savings and
expected income from alternative deployment of the golf tour. Following 14 days after the conclusion of the contracts, should you cancel
your golf tour, the following charges will apply:
(a) 91+ days prior to the commencement of the tour: loss of deposit; or
(b) 0 - 90 days prior to the commencement of the tour: total tour cost is non-refundable.
4.4 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post,
fax or email) using the contact details at the top of this contract.
4.5 Should you wish to cancel or make changes to your booking, any amendment or cancellation request must also be made by a clear
statement (e.g. a letter sent by post, fax or email) using the contact details at the top of this contract. Whilst we will try to assist, we cannot
guarantee that such requests will be met. Amendments can only be accepted in accordance with the terms and conditions of the supplier
of your arrangements. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be
as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure).
5 Changes and cancellations by the supplier
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to
cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will
have no further liability to you.
6 Effects of cancellation
6.1 If you cancel this contract, and are entitled to be refunded in accordance with clause 4.3, we will make the reimbursement without undue
delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
6.2 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed
otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7 Circumstances beyond our control – (Force Majeure)
7.1 Your booking might be impacted by events beyond our reasonable control. If this happens, there might be a delay in the commencement
of your golf tour. We will make reasonable efforts to limit the effect of any such events and we will keep you informed of the circumstances.
We will endeavour to either restart or reschedule your golf tour as soon as such events have been resolved.
7.2 Except where we say differently elsewhere in these terms and conditions of booking, we cannot pay any compensation, reimburse
expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to
change your golf tour itinerary after booking, or we, or our suppliers, cannot supply your golf tour, as we, or they, had agreed.
7.3 When we refer to circumstances beyond our control we mean any event that we, or the supplier in question, could not foresee or avoid,
even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures,
airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one
or more flights), epidemic or pandemic, significant risks to human health such as the outbreak of a serious disease at the travel destination,
natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability,
economic instability, industrial dispute or strikes, bad weather (actual or threatened), governments advising against travel to a particular
destination, machinery breakdown or faults in any vehicle of transportation.
8 Our responsibility for your booking
8.1 Your contract is with the supplier and the supplier's booking conditions will apply to you. As the agent, we accept no responsibility for the
actual provision of your golf tour. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no
responsibility for any information about the arrangements that we pass on to you from the supplier in good faith.
8.2 In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total cost of your
booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death
or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9.1 We accept the following methods of payment:
(b) MasterCard; or
(c) Bank wire
9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the golf tour is secure by using an
encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or
that you may suffer if a third party gains unauthorised access to any information that you give us.
9.3 Your credit card or debit card will only be charged when you agree to these terms and conditions of booking and the confirmed itinerary is
9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps
(a) Verified by Visa: https://www.visa.co.uk/pay-with-visa/featured-technologies/verified-by-visa.html; or
(b) MasterCard®SecureCodeTM: https://www.mastercard.co.uk/en-gb/consumers/features-benefits/securecode.html.
9.5 If your payment is not received by us under clause 9.3, we may charge interest on any balance outstanding at the rate of 5 percentage
points per year above Royal Bank of Scotland plc's base rate.
9.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 4 and 6.
9.7 The price of the services:
(a) is in pounds sterling (£) (GBP) or (€) (Euros) ;
(b) includes VAT at the applicable rate;
(c) does not include the cost of certain items as detailed in your itinerary.
9.8 Please note that changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. We
reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised prices and prices for
10 Visa, passport and health requirements
10.1 Unless you tell us otherwise, we are entitled to assume that all persons detailed in your booking hold or will hold full passports valid for
the entire duration of your golf tour. Information on visa, passport and health requirements, where given and applicable, is given on this
basis, unless stated otherwise.
10.2 Requirements may change and you are therefore strongly recommended to check the up to date position with the relevant suppliers,
passport issuing authority, appropriate embassy, consulate or your doctor (as applicable) in good time before your trip.
11.1 Adequate travel insurance is a condition of your contract with either us or the supplier(s) in question, as applicable. You must take out a
policy of insurance in order to cover you and all persons detailed in your booking against the cost of cancellation by you, the cost of
assistance (including repatriation) in the event of accident or illness, the loss of baggage and money and other expenses. We can provide
details of travel insurance providers if required.
11.2 Please check your travel insurance policy carefully to ensure that all the details are correct and that all relevant information has been
provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information could result in your insurance being void.
11.3 If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise
have been available.
12 Special requests
If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will
pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
13.1 We use hotels that have a 3, 4 or 5 star rating. All quotes are based on rooms with private bath/shower at the hotels requested.
13.2 All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect
from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the
Accuracy of any ratings given.
14 Car rental, coach hire and chauffer drive
14.1 All bookings include transport from the point of arrival until departure date unless otherwise requested by you.
14.2 Drivers for self-drive vehicles must have a full driver’s license and be over 25 years of age.
14.3 Car and mini bus rental rates do not include fuel or personal accident insurance but do include collision damage waiver. On delivery of
your hired vehicle you will be asked to leave a credit card deposit to cover a full tank of fuel and in some cases, a deposit may be
required to cover any damage to the vehicle.
14.4 All coach hire and chauffeur drive expenses are included in the price of the tour. We are not liable for theft of golf clubs or personal
property whilst such items are in coaches and chauffeured vehicles.
15 Unused tour services
Tour services included in your booking which are not used during the course of your trip are non-refundable. No refund will be made for unused hotel accommodation, tee times or any other service due to flight delays or unscheduled changes or for any other reason.
16 Handicap card or certificate
We require all persons named on your booking to carry with them a current handicap or GHIN card or certificate and a general letter of
introduction from their home club. Apps are also acceptable. Failure to do so may result in access being denied at some British and
Irish Golf Clubs.
We strongly recommend the use of caddies on your golf tour. Please advise us on booking if a caddy is required. Caddy fees are to be
payable by you directly to the caddy or caddy master on the day of play and are not our responsibility.
18 Conditions of suppliers
Most of the services which make up your golf tour are provided by independent suppliers. Those suppliers provide these services in
accordance with their own terms and conditions which will form part of your contract with them. Some of these terms and conditions
may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the
relevant parts of these terms and conditions are available on request from us or the supplier concerned.
19 Nature of the services
All descriptions and content on our website, in our brochures, supplier brochures and in our quotes or otherwise issued by us is done
so on behalf of the supplier(s) in question are intended to present a general idea of the services provided by the supplier(s) in question.
All services shown are subject to availability.
20 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
21 Limit on our responsibility to you
21.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws
relating to the protection of your personal information, we are not legally responsible for any:
(a) losses that:
(i) were not foreseeable to you and us when the contract was formed;
(ii) were not caused by any breach on our part;
(b) business losses; and
(c) losses to non-consumers.
22.1 Because the contract for your golf tour is between you and the supplier(s), any queries or concerns should be addressed to the
supplier(s). If you have a problem whilst on your golf tour, we recommend that you should report this to the supplier(s) or their agent
immediately. If you fail to follow this procedure there will be less opportunity for the supplier(s) to investigate and rectify your complaint.
The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
22.2 If you wish to complain when you return home, you can write to the supplier(s). Contact our office and we can provide you with the
relevant contact details.
22.3 If you are unable to resolve the dispute, you can also access the European Commission Online Dispute Resolution (ODR) platform to
resolve the dispute. For more details, please visit http://ec.europa.eu/consumers/odr/.
22.4 If you want to take court proceedings, the courts of Scotland will have non-exclusive jurisdiction in relation to this contract. As a
consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident and nothing in these terms
and conditions of booking, including the laws of Scotland, affects your rights as a consumer to rely on such mandatory provisions of
22.5 The laws of Scotland will apply to this contract.
23 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.